Refund & Cancellation Policy

Regular salon appointments do not require payment online. Please contact us as early as possible if you need to cancel or reschedule, so the time can be offered to another customer.

Wedding and event grooming packages may require an advance, arranged with our team on WhatsApp. The advance secures your date and staff time.

If you need to cancel or change the date, contact us before the booked date. Whether an advance is refunded, partly refunded, or moved to a new date depends on how much notice you give and the preparation already made. Our team will confirm the outcome in writing (for example on WhatsApp) before you pay and again when you cancel.

Pick & drop charges for home or off-site services are shown before you book. If the service is cancelled before travel takes place, these charges are not taken.

If you are unhappy with a service, tell us within 48 hours. Where appropriate we will offer a correction at no extra cost.

If we must cancel your booking, we will offer a new date or refund any advance you paid in full.

Contact us at +92 371 6606919 or clipperstarsalon@gmail.com with your booking reference. Approved refunds are returned using the original payment method where possible.

This policy does not limit any rights you have under the laws of Pakistan.